Authorized returns are accepted within 14 days of receipt for full merchandise credit, if you must return your order, please call us to receive your authorization.
All we ask is that you pay for the shipping cost to and from your location. Returns must be packed properly and fully insured.
Upon receiving artwork, we will issue a credit for merchandise for store credit or issue and exchange for another work of art.
Work that is custom artwork cannot be returned, this is specially made to order.
We want all of our customers to feel good about our work! We are proud of our sterling reputation!
PLEASE NOTE ON STRATA Pendant Lighting Series:
No Returns are excepted for Strata Pendant Lights, all are custom made. Each is handmade designed for each color combination requsted. Hardware purchased from WAC Lighting.
We have an excellent shipping record. If for any reason your order arrives broken, please photograph the package & breakage, and contact us for a replacement.
To See How We Pack Glass: