Katz Glass Design
ph: 215-205-0398
katiekat
Return Policy
Authorized returns are accepted within 14 days of receipt for full merchandise credit, if you must return your order, please call us to receive your authorization.
All we ask is that you pay for the shipping cost to and from your location. Returns must be packed properly and fully insured.
Upon receiving artwork, we will issue a credit for merchandise for store credit or issue and exchange for another work of art.
Work that is custom artwork cannot be returned, this is specially made to order.
We want all of our customers to feel good about our work! We are proud of our sterling reputation!
PLEASE NOTE ON STRATA Pendant Lighting Series:
No Returns are accepted for Strata Pendant Lights, all are custom made. Each is handmade designed for each color combination requsted. Hardware purchased from WAC Lighting.
IMPORTANT about
SHIPPING BREAKAGE
We ship via UPS Ground, fully insured.
We can assure our expertise packing of art glass!
However if there are any breakages what to do
In regards to any breakage, please unpack and inspect your work within 48 hours of receiving.
Keep all original packaging and photograph boxes and all damaged goods.
Contact us immediately about your damaged work. We will proceed to contact UPS to file a claim of damage.
If you do not inspect your work within 48 hours, we cannot file a claim and will not be liable for any damages to your glass lightingTo See How We Pack Glass:
Bernard Katz Glass
Please contact: Katie Katz at: 215-483-4628
or email us directly: katiekatz@katzglassdesign.com
Katz Glass Design
ph: 215-205-0398
katiekat