katz glass design        

 

 

Katz Glass Design

ph: 215-205-0398

katiekatz@katzglassdesign.com

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Our Store's Policies


Sizes are approximate with an emphasis placed on form and design.

Sizes listed on our website are approximate. This means the work is fairly close to the specified size. Please contact us if specific size requirements are needed.  Requests for extreme size and form changes will be considered custom work.



Return Policy

Authorized returns are accepted within 14 days of receipt for full merchandise credit, if you must return your order, please call us to receive your authorization.

All we ask is that you pay for the shipping cost to and from your location. Returns must be packed properly and fully insured.

Upon receiving artwork, we will issue a credit for merchandise for store credit or issue and exchange for another work of art.

Work that is custom artwork cannot be returned, this is specially made to order.

  We want all of our customers to feel good about our work!  We are proud of our sterling reputation!

           If you have any problems, please  contact us directly at  215-483-4628

PLEASE NOTE ON STRATA Pendant Lighting Series:

No Returns are accepted for Strata Pendant Lights, all are custom made. Each is handmade designed  for each color combination requsted. Hardware purchased from WAC Lighting.


IMPORTANT about

SHIPPING BREAKAGE

We ship via UPS Ground, fully insured.

We can assure our expertise packing of art glass!

 However if there are any breakages what to do

In regards to any breakage, please unpack and inspect your work within 48 hours of receiving.

Keep all original packaging and photograph boxes and all damaged goods.

Contact us immediately about your damaged work. We will proceed to contact UPS to file a claim of damage.

If you do not inspect your work within 48 hours, we cannot file a claim and will not be liable for any damages to your glass lighting



To See How We Pack Glass:

Shipping Art Glass

Bernard Katz with Box






 

Glass Art Gallery

 Bernard Katz Glass

Please contact: Katie Katz at: 215-483-4628

or email us directly: katiekatz@katzglassdesign.com



 

 

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Katz Glass Design

ph: 215-205-0398

katiekatz@katzglassdesign.com

FOLLOW USTwitterFacebook